RETURN AND EXCHANGE
DEFECTIVE OR INCORRECT ITEMS RECEIVED
We apologise if we accidentally sent you the incorrect or defective item/s. Kindly email us at firstname.lastname@example.org and we will get back to you as soon as possible.
BlueyJoyce will reimburse Pos Laju postage for incorrect or incorrect item/s sent to you. Please take note that we do not offer cash refund, we will issue a store credit in which you may utilise it on your next purchase.
BlueyJoyce provides returns for all items, excepts for Solidea products, swimwear, sale items and accessories. Item/s must be returned back to BlueyJoyce within 2 days after parcel is reached to customer. Any delay will not be entertained.
Returns will only be done for an item(s) with its tag intact, unworn, unwashed and unaltered. Requests for exchanges for articles which do not meet all four conditions will be declined duly.
Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
BlueyJoyce will issue store credit for all returns. A processing fee of RM 10.00 will be charged for each return item. For example, if the returned item costs RM75, you will receive a store credit of RM65. Original shipping costs will not be refunded. Futhermore, buyer bears the cost of shipping the item back to us.
BlueyJoyce will get back to you once a return item is received and we will add the provide the store credit accordingly. Furthermore,
BlueyJoyce do not provide exchange services. If you would like to change to another item, do utilise the store credit on your next purchase.
The use of photographic images may defer slightly from actual product detail but we have made every effort to display the colors of our products that appears on the site as accurately as possible. Please note that the product colours you see will depend on your monitor's ability to read these colours. We cannot guarantee that your monitor's evaluation of product colour will accurately reflect the product upon delivery. Exchanges due to this reason will be charged a processing fee of RM10.00 for each return.
Remarks - There might be 1 - 2 cm differences in the measurements given due to the different stretchable quality of the material. Exchanges due to this reason will be charged a processing fee of RM10.